SHIPPING

After your order has been confirmed and authorized, it will be processed and shipped out to you within 24-48 hours. This does not include weekends and holidays. Please allow 3-7 business days for UPS ground delivery. Please note, FLUFFSHOP.COM cannot always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you of this via email. Your confirmation email will include your UPS or USPS tracking number. If you have any questions regarding the status of your order at anytime, please email us at service@Fluffshop.com .

Orders received by 11:00 AM PST will be processed and shipped within 24 hours from that business day. Orders received after 11:00 AM PST will be processed and shipped the following business day. We do not ship orders on weekends and holidays.

In order to ensure timely delivery of your package, we cannot allow changes to an order once submitted over the website.

Deliveries to Alaska, Hawaii, & Puerto Rico can be shipped by:
UPS Next Day Air,
UPS 2nd Day Air,
or US Postal Service Priority Mail

You will receive your shipping cost and your final total by email for your approval prior to shipping

INTERNATIONAL ORDERS:
International orders are shipped by US Postal Service or UPS.


If you choose US Postal Service,
the shipping cost will appear as zero on your order.
You will receive an email with a shipping cost quote for your approval before your order is processed.
You will not be charged anything until we receive your approval of the shipping cost via email.
International Shipping Charges vary per country and weight of package.

FLUFFSHOP.COM is not responsible for Duty and Freight Charges for International Orders.

We make every effort to deliver your package to you as soon as possible.
However, there are some conditions which may cause delays:

Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.

Cutoff Time: Orders received after 1:00 PM PST will be processed the following business day.

UPS Ground Service: Delivery to some destinations may take between 3 to 7 business days.

RETURNS & EXCHANGES

 FLUFFSHOP.COM wants you to be totally satisfied with your purchase, and gives its customers 14 days from receipt to return or exchange your item . If you are not totally happy with your purchase, and wish to return or exchange your unworn FLUFFSHOP.COM merchandise you must first request a Return Authorization number (RA). No returns or exchanges will be accepted without an RA number on the invoice and on the return box.

REQUESTING AN RA (Return Authorization)

You can request an RA by emailing customer service at  service@fluffshop.com .

All FLUFFSHOP.COM merchandise must be returned with the tags attached, and the original invoice within 14 days of receipt. FLUFFSHOP.COM will exchange it or credit your credit card used for the original purchase. When sending your items, we advise using an insured carrier such as Federal Express, USPS Priority insured or UPS. This will enable you to track your package more easily. Please note that FLUFFSHOP.COM cannot assume responsibility for uninsured packages that are lost or stolen in the mail.

If you wish to make a return or exchange to FLUFFSHOP.COM, please follow these four easy steps: 1. Make a copy of the original invoice.  2. Write the RA number on the invoice and on the front of the box and indicate on the invoice whether you wish to make an exchange or receive a credit on the credit card used for the original purchase. For exchanges, please indicate on the invoice what merchandise you would like in exchange.  3. Pack and seal you return securely and include the invoice. Packages must be returned pre-paid. FLUFFSHOP.COM will not accept COD deliveries. All credits will be placed on the card used for the original purchase. Policy Subject to Change Anytime Without Notice.

For any questions, please contact customer service at service@fluffshop.com